This Policy explains when refunds are available for paid services on Aeirex Trade. It applies only to fees paid by users to Aeirex Trade for subscriptions and add-on services. Aeirex Trade does not collect, hold, or refund payments made between buyers and suppliers for goods or services - those are handled directly between the parties.
1. Supplier Memberships
- Monthly plans: non-refundable once the billing cycle starts. You may cancel at any time to stop further charges.
- Annual plans: a pro-rated refund of unused full months is available within 30 days of purchase, less any verification fees already incurred.
2. Add-On Services
Verification fees, dedicated trade specialist hours, and other one-time services are non-refundable once delivery has begun.
3. Failed Verification
If our verification team is unable to verify your business through no fault of your own, we will issue a full refund of the verification fee.
4. Duplicate Or Erroneous Charges
We refund duplicate or clearly erroneous charges in full within 7 business days of confirmation.
5. Transactions Between Buyers And Suppliers
Aeirex Trade is not a party to transactions between buyers and suppliers and does not process or refund those payments. Disputes regarding product quality, delivery, non-payment, chargebacks, or fraud between buyer and supplier must be resolved directly between them.
6. How To Request A Refund
Email contact@aeirextrade.com from your registered account email with your invoice ID and reason. We respond within 3 business days.
7. Disputes
If you disagree with a refund decision, you may escalate to contact@aeirextrade.com.