Aeirex Trade provides a dedicated workflow for reporting issues on the Platform. This Policy is published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. What You Can Report
- Fraud or attempted fraud
- Fake, counterfeit, or unlawful products
- Copyright or trademark infringement (see IP Policy)
- Misleading or deceptive listings
- Business misconduct or harassment
- Unauthorised use of personal data
2. How To Submit
Email contact@aeirextrade.com with:
- Your name, email, and account ID (if any)
- The supplier, buyer, listing, or URL involved
- A clear description of the issue and supporting evidence (screenshots, emails, invoices)
- Your relationship to the matter (affected user, rights holder, regulator, third party)
3. Acknowledgement And Resolution Timelines
- Acknowledgement: within 24 hours of receipt
- Initial response: within 15 days
- Resolution: within 30 days, or as required by applicable law
4. Actions Available
Aeirex Trade may, in its sole discretion: warn the user, edit or remove listings, suspend accounts, revoke Verified Supplier status, permanently terminate accounts, share information with law enforcement, or take any other action it deems appropriate.
5. Grievance Officer
In accordance with Indian law, the designated Grievance Officer is:
Grievance Officer
Aeirex Technologies LLP
Email: contact@aeirextrade.com
6. Bad-Faith Reports
Reports submitted in bad faith, with knowingly false information, or to harass another user may result in account action and legal liability.